1. Information we collect
We collect information you provide directly, information generated as you use the platform, and information from the businesses you interact with.
a. Account information
- Name, mobile number, and email address used to create and verify your account (via OTP).
- Profile details such as gender, date of birth, and profile photo, if you choose to add them.
- For business/company accounts: business name, category, address, GST and registration details, bank/payout details, and owner or manager identity documents.
- For employees of a listed business: job title, specialities, attendance, and employment records maintained by that business on our platform.
b. Booking & order information
- Services booked, order history, scheduled dates and times, service address, and any notes you add to an order.
- Reviews, ratings, and messages exchanged with a business through the app.
c. Device & usage information
- Device identifiers, app version, operating system, and crash/diagnostic logs.
- Push-notification tokens, used only to deliver order and account updates to your device.
2. How we use your information
We use your information to:
- Create and secure your account, and verify you via OTP at login.
- Process bookings, connect you with the right business and specialist, and keep both sides informed of order status.
- Process payments, refunds, wallet top-ups, and payouts to businesses.
- Send order, payment, and account notifications by SMS, push notification, or in-app message.
- Improve our services, troubleshoot issues, and prevent fraud or misuse of the platform.
- Administer referral and reward programs you choose to participate in.
3. Location data
With your permission, we use your device's location to show nearby businesses, estimate distance for home-service bookings, and pre-fill your service address. You can disable location access in your device settings at any time; some features (like finding businesses near you) may then require you to enter your address manually.
4. Payments & wallet
Payments, including online payments and cash-on-delivery upfront deposits, are processed through our payment-gateway partners (such as Razorpay and Cashfree). We do not store your full card, UPI PIN, or net-banking credentials — these are handled directly by our payment partners under their own security standards. We retain records of transaction amounts, status, and wallet balances to provide receipts, resolve disputes, and meet accounting and tax obligations.
5. How we share information
We share information only as needed to run the platform:
- With the business you book: your name, contact number, service address (for home visits), and order details, so they can fulfil your booking.
- With service providers: payment gateways, SMS/notification providers, and cloud hosting partners who process data on our behalf, under confidentiality obligations.
- For legal reasons: if required by law, court order, or to protect the rights, safety, or property of Bharat Need, our users, or the public.
- Business transfers: if Bharat Need is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.
We do not sell your personal information to third parties.
6. Notifications & communication
We send transactional messages (OTPs, order confirmations, payment receipts, service reminders) that are necessary to operate your account — these cannot be turned off while your account is active. You may opt out of promotional notifications and marketing messages at any time from the app's notification settings.
7. Data security
We use industry-standard safeguards — encrypted connections, access controls, and secure storage — to protect your information. No system is completely secure, and we encourage you to keep your login OTP and account details confidential and to report any suspicious activity to us immediately.
8. Data retention
We retain your information for as long as your account is active and as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymise it, except where retention is required by law.
9. Your rights & choices
You can:
- Access and update your profile information from within the app.
- Request a copy of your data, or ask us to delete your account and associated personal information, subject to legal record-keeping requirements (e.g. completed transaction records).
- Withdraw location or notification permissions from your device settings.
To exercise these rights, contact us using the details in Section 12.
10. Children's privacy
Bharat Need is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We will post the updated policy on this page with a revised "Last updated" date, and, for material changes, notify you through the app.
12. Contact us
If you have questions or requests about this Privacy Policy or your personal information, contact us at:
Bharat Need
Email: [email protected]
Address: Jaipur, Rajasthan, India