1. Definitions
"Customer" means a person booking services through the Platform. "Business" or "Company" means a service provider listed on the Platform. "Specialist" or "Employee" means an individual performing a booked service on behalf of a Business. "Order" means a service or service-package booking made through the Platform.
2. Eligibility & accounts
- You must be at least 18 years old to create an account, or have a parent/guardian's consent.
- Accounts are verified by one-time password (OTP) sent to your registered mobile number. You are responsible for keeping your OTP and account access confidential.
- You agree to provide accurate information when creating your account and to keep it up to date.
- One account per mobile number. Businesses may register additional roles (owner, manager, employee) under their company profile.
3. Our role as a marketplace
Bharat Need operates a 0%-commission hyperlocal marketplace: we connect customers with independent, third-party businesses and do not ourselves perform the booked services. Each Business is solely responsible for the quality, safety, timeliness, and legality of the services it delivers. Bharat Need is not a party to the service agreement between a Customer and a Business, except as expressly stated in these Terms.
4. Bookings & orders
- When you place an Order, you're offering to book the selected service(s) at the price and time shown at checkout.
- A Business may accept, decline, or propose an alternate time slot for your Order; you'll be notified either way.
- For home-service bookings, you're responsible for providing a safe location and accurate address for the visit.
- A Business may add extra service item(s) to an in-progress Order at your request during the visit ("add-on services"); these are reflected in your updated order total and receipt.
5. Payments, wallet & refunds
- Prices shown at checkout include applicable taxes (GST) and any platform fee, unless stated otherwise.
- You may pay online in full, via cash-on-delivery with a partial online deposit, or using your Bharat Need wallet balance.
- Wallet balance can be added ("top-up") through supported payment methods and used towards eligible orders; wallet balance is non-transferable and, unless required by law, non-withdrawable to a bank account except through the redemption process supported in-app.
- Refunds, where applicable (e.g. vendor-cancelled orders, order-acceptance timeouts), are credited back through the original payment method or to your Bharat Need wallet, per the applicable policy shown at the time.
- Promo codes and referral rewards are subject to their own terms, validity periods, and usage limits shown at the time they're offered.
6. Cancellations, no-shows & rescheduling
- You may cancel an Order before it moves to an in-progress state, subject to any cancellation fee shown at the time of booking or cancellation.
- Once a Business has started fulfilling your Order (e.g. the specialist has checked in and begun the service), it generally can no longer be cancelled through the app; please contact the Business directly for exceptional circumstances.
- If you're not available at the scheduled time and place without prior notice, the Business may mark the Order a "no-show," which can result in a no-show charge as disclosed in the app.
- A Business may cancel an accepted Order (e.g. due to unavailability); in that case you will receive a full refund of amounts paid for that Order.
7. Terms for businesses & employees
- Businesses are independent entities responsible for their own staff, licensing, insurance, pricing, and compliance with applicable laws.
- Businesses must accurately represent their services, pricing, and availability, and honour accepted Orders.
- Payouts to businesses are processed per the payout schedule and method configured for their account, net of any applicable fees disclosed at onboarding.
- Employees registered under a Business are managed by that Business (attendance, task assignment, termination); Bharat Need provides the platform tools but is not the employer of a Business's staff.
8. Acceptable use
You agree not to:
- Use the Platform for any unlawful purpose, or to harass, defraud, or harm another user or business.
- Attempt to circumvent the Platform to avoid fees, or to arrange payment outside the app where the Platform requires in-app payment.
- Post false reviews, impersonate another person or business, or misuse another user's account.
- Interfere with the normal operation of the Platform, including through automated scraping, reverse engineering, or attempts to bypass security controls.
9. Reviews & content
Reviews and ratings must reflect a genuine experience with the Business. We may remove content that violates these Terms or applicable law. By posting a review or other content, you grant Bharat Need a non-exclusive, royalty-free license to display and use it on the Platform.
10. Liability
To the maximum extent permitted by law, Bharat Need is not liable for the acts, omissions, quality of service, or conduct of any Business or Customer. The Platform is provided "as is"; we do not guarantee uninterrupted or error-free operation. Nothing in these Terms limits liability that cannot be limited under applicable law.
11. Suspension & termination
We may suspend or terminate your access to the Platform if you violate these Terms, engage in fraudulent or harmful conduct, or as required by law. You may stop using the Platform and request account deletion at any time, subject to completing any pending Orders or payment obligations.
12. Governing law
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.
13. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms on this page with a revised "Last updated" date, and, for material changes, notify you through the app. Continued use of the Platform after changes take effect means you accept the updated Terms.
14. Contact us
Questions about these Terms? Reach us at:
Bharat Need
Email: [email protected]
Address: Jaipur, Rajasthan, India